Three Ireland integration and staffing update

 Tuesday 2nd September: Three Ireland is today confirming details of a business restructuring following its recent acquisition and integration of O2 in Ireland. The changes will address inevitable role duplication whilst growing and enhancing Three’s customer service team in Ireland to support its enlarged customer base, comprising over two million active Three and O2 Ireland customers.

Details are as follows

  • Customer Care:

90 permanent customer care roles will be created over the next 12 months.  These roles will bring staffing at their customer care center in Limerick to 440 staff. Additionally, a number of existing contract staff will be made permanent over the next 12 months.

  • HQ and retail:

160 roles will be made redundant due to role duplication across the two businesses. In head office there will be approximately 85 roles made redundant and in retail there will be approximately 75. Additionally, a number of fixed term contracts across the business will not be extended when they expire.  Separately, 25 roles have been created over the last year predominantly in IT & Networks to work on aspects of the coming together of the two businesses.

These staffing changes follow an extensive planning and consultation process that remains ongoing with employees.

A generous redundancy package of six weeks ex gratia payment plus two weeks statutory per year of service will be provided to departing staff as well as appropriate outplacement support.

Commenting, CEO of Three Ireland Robert Finnegan said:  “These staffing changes are designed to redirect resources to enhance service and to ensure an efficient network that best serves our customer needs.  We had signaled that integrating two businesses would inevitably result in some duplication of roles, and whereas we can’t side-step that challenge, we can and will ensure that departing staff are treated fairly and generously.

“We are pleased at the same time to be able to create new roles as we bring all customer-facing customer care roles back to Ireland.  Additionally, we are confident that our planned €300m investment in our high speed network will require up to 100 full time equivalent roles through third party contractors over the coming three years”  Finnegan added.