The Irish Contact Centre and Shared Services Awards acknowledge and celebrate the highest standards and excellence within the Irish contact and shared services centre industry. The awards provide organisations that deliver customer services, sales and technical support the opportunity to be judged by their peers and to be recognised for their ability to deliver excellence in the current challenging economic environment.

The awards will take place on 20th November in the Burlington Hotel, Dublin, hosted by Mark Little. Over 500 industry professionals will attend the event. The theme of the awards is “People Promoting Excellence”.

CCMA are delighted that 3,Ireland’s largest high-speed network, is gold sponsor of the 2010 awards. Maurice Whelan, Chairperson of the CCMA highlighted the importance of this sponsorship “The CCMA is the industry association for contact centre and shared services operations in Ireland. We are delighted to be supported by 3 in hosting this annual awards ceremony which showcases the best in class in our industry sector. The sector includes many leading customer service organisations and has maintained its performance and employment levels in the current challenging economic environment.”

Lanna O’Reilly, Customer Relations Director at 3 said “We are delighted to sponsor the CCMA Awards. The theme of this year’s awards are ‘People Promoting Excellence’. At 3, we believe that business is all about people and we strive to make every interaction with our customers a positive one. We commend the CCMA for championing the highest standards of excellence within the Irish contact and shared services centre industry and wish them continued success.”

This is the 15th year of the Irish Contact Centre awards which is organised by the CCMA. Details of companies shortlisted in the 2010 awards are available at  Tickets to attend this gala award ceremony are available from the CCMA at 1850 353595 or